Vbwin takes our responsibility to protect every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information throughout your use of our platform.
All data transmitted between your device and vbwin servers is protected by 256-bit SSL encryption — the highest security standard in the industry.
Vbwin does not sell, lease, or disclose members' personal data to third parties for marketing purposes without your explicit consent.
You have the right to access, correct, or request the deletion of your personal data at any time through our support channels, available 24/7.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to safeguard your rights as a user.
Vbwin ("we", "Platform", "company") understands that privacy is more than a legal requirement — it is the trust you place in us every time you use this platform. This Privacy Policy clearly outlines how we handle your personal information from the moment of registration through every day-to-day interaction with the vbwin platform.
This document applies to all users accessing the vbwin.net website, the vbwin mobile app, and all services we offer. By registering or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.
Important Note: This Privacy Policy is to be read together with Terms and Conditions vbwin. Both documents form the foundation of our relationship with you as a platform member.
Vbwin collects various types of information depending on how you interact with our platform. Below is a comprehensive overview of the information categories we process:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, ID number | KYC verification, legal compliance |
| Contact | Email, phone number | Account communications, transaction notifications |
| Financial | Bank details, transaction records | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security, fraud detection |
| Usage | Game records, betting history | Customer support, platform optimization |
Every piece of information we collect is used for legitimate and transparent purposes. vbwin does not use your data for anything unrelated to operating the platform and managing our relationship with you as a member.
Our Commitment: vbwin does not make any automated decisions that negatively affect you based solely on data profiling without appropriate human review.
Vbwin does not sell your personal information. However, in the course of operating this platform, there are limited situations where we need to share data with certain parties:
We work with trusted service providers to support platform operations, including payment gateway providers supporting FPX and local e-wallets, cloud service providers for secure data storage, and licensed KYC verification companies. All these providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
Vbwin will disclose your personal information to the relevant authorities if we receive a valid court order, or are required to do so under applicable Malaysian law, including reporting obligations related to anti-money laundering (AML). We will notify you of any such disclosure unless prohibited by law.
In the event of a company merger, acquisition, or asset transfer, user data may be transferred as part of that transaction. Members will be notified in advance via a clear notice on the platform, and your rights under this Privacy Policy will remain fully protected.
Vbwin retains your personal data for as long as your account is active, or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, we will retain certain records for the minimum period required by Malaysian legal obligations — typically between 5 and 7 years for financial records — before data is securely deleted or anonymized.
The vbwin platform employs multiple integrated security layers to protect your data:
Data Breach: In the event of any data breach that may affect your rights, vbwin will notify the relevant authorities and contact affected members within 72 hours of becoming aware of the incident.
Vbwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality, including the ability to stay logged in or access certain features.
As a vbwin member and as a data subject under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer.
You may request a restriction on the processing of your data under certain circumstances as defined by law.
To exercise any of the rights above, contact the vbwin support team via live chat or email at [email protected]. We will process your request within 30 calendar days and may require identity verification before taking action.
The vbwin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, the account in question will be immediately closed and all related data will be deleted.
Complaints Relating to Minors: If you become aware that someone under the age of 18 has an account at vbwin, please contact us immediately at [email protected] so that appropriate action can be taken without delay.
Vbwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, or applicable legal requirements. Any material changes will be communicated to you via a notice displayed on the platform or by email to your registered address at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document reflects the latest version of this policy. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the vbwin platform after changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how vbwin handles your personal data, we welcome your feedback. Our privacy team is ready to assist you:
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia as provided under the Personal Data Protection Act 2010.
At vbwin, we believe trust is built through actions, not just promises. Here is how we demonstrate our commitment to your privacy every day.
Your data is stored in enterprise-grade data centres with full encryption at the storage level, ensuring your information remains secure even in the most extreme scenarios.
Vbwin's security systems undergo regular independent testing and audits by accredited third parties to ensure our data protection standards remain up to date.
Our support team is available to assist with any privacy or account security enquiries at any time, at no additional charge.